Jump Privacy Policy

Updated September 2025

Thank you for doing business with Accio, Inc. d/b/a Jump (“Company,” “we,” “our,” or “us”). We welcome you and hope you find our websites, web applications, mobile application, and our other services and tools (collectively, the “Services”) helpful and useful. We have adopted this privacy policy (“Privacy Policy”) to help our website visitors, contractors, employees, current and potential customers, end users, and other business partners (“you” or “your,”) understand what Data we process, how and why we do so, and what your rights are regarding that Data.

Any capitalized terms not otherwise defined herein have the meanings given to them in our License and Services Agreement.

We always seek to improve our Services to you, and that requires that we process information about you and your usage preferences. As we do so, we are absolutely committed to protecting your privacy and the security of Personal Information.

In this Privacy Policy, we use the word “Data” to describe all the information we process that relates to you and your use of our Services. “Data” is broken into different categories, which are defined in the “Data We Process” section of this Privacy Policy. We may refer to the different categories separately, but when we use the word “Data,” we mean all the different categories described in this Privacy Policy. Because of the nature of our Services, the term “Data” also includes the information, including Personal Information, you gather, upload, or is otherwise processed when you use the Services. We do not process Personal Information without your consent. We rely on your compliance with our License and Services Agreement or other agreement(s) you may have with us to process your Data.

Please note that we do not share your Data with third parties for cross context behavioral advertising or other purposes without your specific consent or as otherwise detailed in this Privacy Policy.

The term “Data” does not apply to information which does not relate to an identified or identifiable individual or to personal information or data rendered anonymous in such a manner that the individual is not or no longer identifiable (“Anonymized Data”). We hold all rights in and may use Anonymized Data for our own purposes in any legal manner and without attribution or compensation to any person.

This Privacy Policy applies to everybody who interacts with us online or otherwise. Because different portions of the Privacy Policy will apply differently to the various groups who interact with us, we have tried to clearly categorize the types of Data we process and how we do so. If you have any questions about this Privacy Policy or how we handle your Data, please email us at help@jump.ai.

DESCRIPTION OF SERVICES

In this Privacy Policy, all tools and services made available in connection with our operations, including our software products, website, web applications, mobile application, tools, and any other services that we provide directly to you, whether now known or developed later, are included in the term “Services.”

LAWFUL BASIS FOR PROCESSING

Many jurisdictions require that we disclose to you the lawful basis for our processing of your Data. We do that in the “Data We Process” section and otherwise throughout this Privacy Policy. In general, our lawful basis for processing your Data is based on your specific consent or your contract with us.

By accessing or using any of the Services or by otherwise interacting with us online, you consent to our processing of your Data as described in this Privacy Policy. If our processing of your Data is based on your consent, you may withdraw your consent at any time, and we will cease processing your Data. However, in some cases, this may result in your inability to receive partial or full access to the Services. In addition, your withdrawal of consent may not prevent us from processing Data if we have processed such Data pursuant to a different lawful basis or to preserve legal claims. For example, if you give your consent for us to process your Data, but we are also required by law to process your Data, that separate “lawful basis” will still apply, even if you withdraw your consent.

When you enter into an agreement with us, either by registering for and accessing the Services, by executing an agreement in hard copy, or by clicking “I Accept” or similar language online, we will process your Data for the purposes of fulfilling the terms of our contract with you. In that case, our processing of your Data is based on the contract, so your withdrawal of consent will only be effective after the purposes for processing that Data have been fulfilled and after we no longer have a legal obligation to process that Data.

In all cases, we will comply with applicable law and we will cease processing your Data after the legal right, obligation, or other lawful basis expires.

INTENDED USERS

Other than for Data processed for the specific purpose of providing the Services to users, we do not knowingly process Data from users of our Services who are under 18. If you are under the age of 18 in the jurisdiction in which you reside and want to make a request under applicable law, we may require you to make such request through a parent or guardian. If you believe that we have processed Data from a person under 18 in contravention of this policy, our provision of the Services, or applicable law, please contact us at legal@jump.ai or help@jump.ai.

DATA WE PROCESS

Listed below are categories of Data we process when you use our Services. We never sell your Data, and we always have a lawful basis for processing the Data, but that lawful basis might be different for different categories, and we describe those uses below. Regardless, we never process the Data for any purpose other than the purpose for which we processed the Data in the first place, unless we get your prior explicit consent.

A. Registration Data

  1. Data Description: Registration Data is your contact information, which may include the name, email address, street address, other contact information, and other descriptive information you provide us using the Services, both when you register for the Services, set up your user accounts, and thereafter. Registration Data also includes your username, client type, and other applicable registration information, if any and where applicable. Further, Registration Data may include information processed when you link your account through Google, Microsoft, or another third-party platform, including registration and profile information (for example, to complete SSO authorization using Microsoft Outlook or Google Workspace). When you link third-party platforms to the Services, you authorize us to process any information the third-party platform may transfer to us (i.e. email address, username, etc.); all of such data is considered Registration Data. Please note that any third-party platform you link to the Services likely has its own privacy policy that governs its use and processing of your Personal Information, including giving you control over what data is transferred from third-party services to us. Please refer to any applicable third-party privacy policy for information regarding their use and processing of your information.
  2. Lawful Basis for Processing: Our lawful basis for processing Registration Data is our contract with you and your consent. We process Registration Data to provide the Services to you. Delivery of the Services during the term of the contract and keeping accurate business records of your relationship with us before, during, and after the term of the contract depends on Registration Data.
  3. How We Process and Transfer Registration Data: Registration Data is accessible generally only to us and to you. We may transfer your Registration Data to subprocessors to help us provide the Services (for example, storing your contact information in a CRM, or sending you a notification email through an email newsletter software provider). These subprocessors are vetted by us and are under obligations to protect the confidentiality of your Registration Data. At times, we will transfer the Registration Data with other third parties at your request. We may also use your Registration Data to offer our own goods or services to you, but you may opt out of those product updates or marketing communications at any time.

B. Engagement Data

  1. Data Description: Engagement Data consists of all the information you input using the Services, including some Data that may be considered Customer Data, except as otherwise stated in this Privacy Policy. Engagement Data also includes all information that is proprietary to you regarding your use of the Services (other than the data that qualifies as “Usage Data” below) that is processed by the Services. Engagement Data specifically includes the content of any meeting, email, text, personal preference, and other information you input and include in the Services. Engagement Data may also include Sensitive Personal Information. You specifically consent to our processing of Sensitive Personal Information.
  2. Lawful Basis for Processing: Our lawful basis for processing Engagement Data is (1) our contract with you, (2) our obligation to provide you with the Services, and (3) our legitimate interest in improving our Services based on the Engagement Data we process.
  3. How We Process and Transfer Engagement Data:
    • Your Engagement Data is accessible to you, and for limited purposes to our employees, and to limited third party subprocessors that we use to provide and improve the Services. If we transfer your Engagement Data to a third party, that party will be obligated to protect the confidentiality of your Engagement Data.
    • Your input of Engagement Data is voluntary. You are responsible for obtaining all necessary rights to all Engagement Data you upload to the Services.
    • Both during the term of our agreement with you and thereafter, we may convert Engagement Data to Aggregated and Anonymized Data if you have consented that we may do so. This Aggregated and Anonymized data will be irrevocably redacted and anonymized of all personally identifiable information and firm identification information.Such Aggregated and Anonymized Data belongs solely to us to use in our sole discretion. To the extent we are required to delete any Engagement Data about you, we may still retain Anonymized Data that may have originated as your Engagement Data.

C. Usage Data

  1. Data Description: Usage Data consists of the following and similar information:
    • Information logs about your interactions with and usage of the Services, most commonly our website or mobile application. This also may include details of your use of any advertising you receive via the Services. These are primarily used to measure and improve application performance and utilization of the Services.
    • Adjustments you make to the default state of the Services, such as settings.
    • Technical data which may include URL information, device data, network data, web and mobile client data used to access the Services.
    • Rights management, operating system, and application version.
  2. Lawful Basis for Processing: Our lawful basis for processing Usage Data is (1) our contract with you, (2) our obligation to provide you with the Services, and (3) our legitimate interest in improving our Services based on the Usage Data we process.
  3. How We Process and Transfer Usage Data:
    • Usage Data is accessible to us, to you, to your employer (where applicable), and to limited third party subprocessors that we use to provide and improve the Services. If we transfer your Usage Data to a third Party, that party will be obligated to protect the confidentiality of your Usage Data.
    • For our non-product websites used to educate prospective customers of the Services, (for example, Jump’s marketing website), we may process cookies, pixels, APIs, or other automatic tracking technologies, for advertising, marketing, and analytical purposes.
    • We may process Usage Data into analytics to assist us in making improvements to the Services.
    • Both during the term of our agreement with you and thereafter, we may also convert Usage Data to Aggregated and Anonymized Data. This Aggregated and Anonymized data will be irrevocably redacted and anonymized of all personally identifiable information and firm identification information and transformed into meta data only.Such Aggregated and Anonymized Data belongs solely to us to use in our sole discretion. To the extent we are required to delete any Usage Data about you, we may still retain Anonymized Data that may have originated as your Usage Data.

D. Payment Data

  1. Data Description: Payment Data is only processed when your use of the Services is subject to the payment of a fee or other charge. However, we do not directly process your Payment Data because we use a third-party service provider that is PCI compliant to process payments. Payment Data will vary depending on the payment method you use but will likely include information such as billing contact information and credit card or other payment account information.
  2. Lawful Basis for Processing: Our lawful basis for processing Payment Data is (1) our contract with you and (2) our legitimate interest in improving our Services based on the Payment Data we receive from you.
  3. How We Process and Transfer Payment Data: We only use Payment Data to facilitate payment. We do not communicate Payment Data to third parties because we do not directly process your Payment Data.

TRANSFERRING YOUR INFORMATION

We never sell your Data to third parties. Except where a specific limitation is noted above, we may transfer your Data as follows:

  1. At Your Instruction. If you request us to make your Data available to a third party, and such request furthers the purposes of our Services, we will do so.
  2. Transferring to Subprocessors. In certain cases, we use the services of third-party vendors to assist us in providing the Services. We may transfer your Data to such vendors solely for that purpose, and we will require those parties to abide by our privacy policies or privacy policies substantially in consonance with ours.
  3. Service Providers. We may use third party software products or services to provide specific Services on our behalf, including sending emails to you, conducting surveys, processing transactions, or performing statistical analysis of our Services. In these cases, we may provide certain Data, such as your name, email address, and other information necessary for the service to be provided. However, these third parties are required to maintain the confidentiality of this Data and are prohibited from processing this information for any other purposes.
  4. Business Transitions. In the event that we go through a business transition, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets, the information we have about you will, in most instances, be part of the assets transferred. We reserve the right to transfer that information in connection with such transactions without notice to you. We will not be required to obtain your consent for such a transfer.
  5. Legal Disclosure. We may disclose your Data if required to do so by law or in the good faith belief that such action is necessary to conform to applicable law, comply with a judicial proceeding, court order, or legal process served on us, protect and defend our rights or property, or investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our License and Services Agreement.

If we ever plan to process any Data in the future for any other purposes not identified above and we do not have a separate lawful basis for that new purpose for processing, we will only do so after obtaining your specific consent.

TECHNOLOGIES WE USE

The technologies we use for automatic Data processing may include the following:

  • Artificial Intelligence. We utilize artificial intelligence technology as part of our Services, including through third-party service providers. For clarity, we do not use any Personal Information or raw Engagement Data to train our artificial intelligence models, nor is your Data permanently retained or “learned” by any artificial intelligence model. Further, we ensure that all third-party service providers will maintain the confidentiality, privacy, and security of all Data, including prohibiting them from processing Data to train artificial intelligence models.
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.
  • Web Beacons. Pages of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the use, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • Geolocation. We may use geolocation (or other similar) technology when you use our Services to determine your approximate location. This is typically used for fraud detection or to enable location-enabled features of the Services. If you do not want us to use your location to provide you the Services, you can turn off your location services in your device's settings.
  • Other Technologies. We may also use device identifiers, local storage, html modifiers, and different types of caching to help us understand the devices and users who access the Services. Those methods include device identifiers that are either hardware-based or software-based, persistent, or non-persistent, and which may identify either a device or a software module within a device (such as a web browser).

“Do Not Track” Options

Your web browser(s) may offer a “Do Not Track” option, which allows the individual to signal to operators of websites and web applications and services (including behavioral advertising services) that he or she does not wish such operators to track certain of his or her online activities over time and across different websites. We do our best to support Do Not Track requests but cannot guarantee full support based on the variety of internet browsers and technologies which means that we may process information about your online activity both while you are using the Services and after your use of the Services.

YOUR RIGHTS REGARDING YOUR DATA

Under applicable data protection, privacy, and other laws, you may have certain rights related to your access and control of your Data. Such rights may include the following:

  1. The right to access, correct, update, or request deletion of your Data.
  2. The right to object to processing or restrict the processing of your Data (Please note that if you exercise this right, it may limit or eliminate our ability to provide you the Services).
  3. The right to request portability of your Data.
  4. The right to opt-out of marketing communications we send you. You can exercise this right by clicking the “Unsubscribe” or “Opt-Out” link found in these communications.
  5. The right to not be subject to a decision based solely on automated processing, including profiling, known as Automatic Decision Making.
  6. The right to submit a complaint to any applicable regulatory authority about our processing activities.
  7. The right to opt-out of us sharing (as defined in the CPRA) your Data, including for direct marketing purposes, subject to certain legal exceptions.
  8. The right to limit use, disclosure, and restrict sensitive personal information (as defined in the CPRA).

We may use additional processes to verify your identity before we reveal or delete any of your Data, including two-factor or two-step authentication measures to ensure we can identify you.

This list may not include all of your rights under applicable laws. If you believe you have additional rights, please contact us using the methods in this Privacy Policy.

Further, although we currently do not process Data without consent, if we at any time in the future process Data without your express consent, you may opt-out or withdraw consent at any time.

Please note that exercising any of the above rights may limit or eliminate our ability to provide you the Services. If so, we may terminate the Services due to such requests.

We will try to comply with your request(s) as soon as reasonably practicable and at the very least as required under applicable law. Upon receipt of your written request, we will provide you with a copy of your information, although in certain limited circumstances we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request.

Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages while continuing to use the Services.

Further, you may opt-out or disable certain functions on your particular device, preventing us from processing Data. For example, you may disable geolocation or GPS functionality on your mobile device or disable push notifications. If you disable such features, your ability to use and access the Services may be limited.

To exercise any of these rights, or if you have any questions about our processing of your Data, please contact us.

A. Privacy for EU/UK Residents

The Regulation (EU) 2016/679 (General Data Protection Regulation) made effective in Europe on May 25, 2018 (“GDPR”) requires that we clearly describe to data subjects the data we process and how we use that data. This Privacy Policy does that and if you have any questions for us regarding our data processing, please contact us at help@jump.ai. We comply with the GDPR requirements to the extent they apply to us.

We are based in the United States. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing in and to the United States and in our other locations.

Due to the nature of our Services, we act as a “processor” as defined under the GDPR. If you believe that this role should be defined differently, please contact us at help@jump.ai.

Pursuant to the GDPR, residents of the EU (and the EEA, as applicable) have the right to obtain our confirmation of whether we maintain personal information relating to them in the United States. If you are a resident of Europe, upon request from you, we will provide you with access to the Data that we process about you. Please contact us if you have any questions.

Further, if you are a resident of the United Kingdom (“UK”), to the extent the GDPR as incorporated into UK law pursuant to s.3 of the European Union (Withdrawal Act) 2018 (as amended, the “UK GDPR”) applies to us, we will follow all supplemental requirements under the UK GDPR and you have all rights as a UK citizen under the UK GDPR.

B. Privacy for California Residents

California adopted the California Consumer Privacy Act (“CCPA”), which took effect at the beginning of 2020 and has now adopted the California Privacy Rights Act (“CPRA”), which fully took effect January 1, 2023. We comply with the requirements of the CCPA and CPRA to the extent they apply to us.

If you are a California resident, you may request to exercise your rights for any Data we have processed in the 12 months prior to your request. Such request covers any categories, sources, purposes, and, if applicable, third parties to whom we transfer the Data. Further, you can exercise any of your rights free of discrimination, for example, we cannot increase the price of the Services or decrease the quality of the Services because you exercise your rights.

Due to the nature of our Services, we typically act as a “service provider” as defined under the CCPA and CPRA. If you believe that this role should be defined differently, please contact us.

For more information, please contact us.

C. Other Data Privacy and Protection Laws

We strive to comply with all data protection and privacy laws in applicable jurisdictions, to the extent such laws apply to us and our Services. We strive to be transparent about our data processing activities and have disclosed our practices throughout this Privacy Policy. If you have any questions about your rights under any applicable data protection and privacy laws, please contact us.

SECURITY

The security of your Data is important to us. We use commercially reasonable efforts to process your Data in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Data that you provide to us. We have implemented procedures designed to limit the dissemination of your Data to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

AI Models

We utilize artificial intelligence technology as part providing the Services, including through third-party service providers. We process all Data, even for within our AI environment, in accordance with this Privacy Policy. Further, we will ensure that all third-party service providers will maintain the confidentiality of your Data, including not processing Data to train publicly available or accessible artificial intelligence models. We do not use your Data to train AI models, nor do we allow any third party to use your Data to train AI models.

THIRD-PARTY POLICIES

You may be able to access third-party websites and other tools and services or products via a link on our website, mobile application, or via our other tools. The privacy policies of these third parties are not under our control and may differ from ours. The use of any Data that you may provide to any third parties will be governed by the privacy policy of such third party or by your independent agreement with such third party, as the case may be. If you have any doubts about the privacy of the information you are providing to a third party, we recommend that you contact that third party directly for more information or to review its privacy policy.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any offering, site, or other products and Services used in connection with the Services. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

DATA RETENTION

We will process your Data for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may process certain Data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of Anonymized Data, account recovery, or if required by law. All retained information will remain subject to the terms of this Privacy Policy.

AMENDMENT OF THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post or provide appropriate notice. Unless stated otherwise, our current Privacy Policy applies to all Data that we have about you and your account. The date on which the latest update was made is indicated at the top of this document. We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Services signifies your acceptance of any changes.

CONTACT US

If you would like to access your information, if you have any questions, comments, or suggestions of if you find any errors in our information about you, please contact us at help@jump.ai or at our toll-free number: +1 888 603 3335. If you have a complaint concerning our compliance with applicable privacy laws, we will investigate your complaint and if it is justified, we will take appropriate measures.