Privacy Policy and Notice
This policy describes how Jump collects, processes, uses, discloses, or shares your information. When you use our sites, products, or services or otherwise form a relationship with us, we may obtain data from you and the devices you use to interact with us.
This policy is designed to provide transparency into our privacy practices and principles in a format you can navigate, read, and understand.
We commit to treat your personal information with care and respect and give you methods to contact us should you have any questions or concerns about the use of your information.
Finally, you may have received additional privacy documentation from us when you used a specific site, product, or service from us. In that case, the documentation you received should be read in conjunction with this Notice.
This policy explains:
The Scope of this Policy
This Policy describes the processing of information provided or collected on our sites and applications where this privacy policy is posted. In some instances, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms should be read in conjunction with this policy.
If you provide information to us on a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. That third-party site or platform’s privacy practices will govern the use of your information. Choices you make on that third-party platform will not apply to our use of the information we have collected through our sites, products, or services.
Your Privacy Rights
If you are a resident of certain states or countries, you may have the right to know, access, correct, transfer, restrict the processing of, opt-out from certain types of processing (e.g., targeted advertising, the sale or sharing of personal information, as defined by the applicable law), and delete your personal information. If you choose to exercise any of these options, we will not discriminate against you for making that decision.
You may exercise your opt-out rights for targeted advertising and the sale or sharing of personal data by utilizing the consent banner on our website. Additionally, you can exercise your privacy rights by clicking the “Manage Cookies” link at the bottom of our website and select the applicable request, or by contacting us at privacy@jumpapp.com. When we receive a request to exercise a privacy right, we will review information we have collected about you (if any) with identifying information you may have provided us (such as a login, email address, mailing address, zip code, or transaction or order number) to authenticate your identity. If you use an authorized agent to submit a request, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to directly confirm with us that you provided the authorized agent permission to submit the request.
There may be situations where we cannot grant your request. In such a situation, we will explain our reasoning to you and will honor your right to appeal when applicable.
Information Collected or Processed
In the preceding 12 months, Jump may have collected or processed the categories of personal information that are identified below. We generally collect the information listed below to secure, improve, and provide our services to our customers.
- Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
- Customer records information such as a name, address, telephone number, credit card number, debit card number, or other payment information.
- Commercial information, including records of products or services purchased, obtained, or considered.
- Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement.
- Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences.
- Engagement Data about how users interact and input information into our platform, applications, and Services. This data may include data about meetings, emails, text, and personal preferences within our applications.
- Usage Data such as logs, interactions, adjustments to default settings, technical data, and usage metrics derived from the use of our platforms, applications, and Services.
Sources of Information
The sources from which personal information may have been collected or processed are the following: information that you provided to us, online tracking technologies, automatic data collection technologies, social media platforms and networks, business partners, etc. The purpose of such collection or processing include: providing our products and services, communicating with you, administering programs, marketing and promotional purposes (which may include targeted advertising), analytics and personalization, security and fraud prevention, legal obligations, core business functions, the job applicant process, etc.
How We Disclose Information
Jump does not provide your personal information to other companies in exchange for money. Some laws define the “sale” of information to mean Jump has received something of value when it provides that information to a third party. Under that definition, Jump has Sold (for monetary or other valuable consideration) and Shared (for cross-context behavioral advertising purposes) your personal information in the last 12 months for the purposes of engaging in advertising and marketing activities. The categories of personal information we have sold or shared are the following: Identifiers, Commercial Information, and Internet or other similar network activity. The categories of recipients to whom we have sold or shared such personal information are the following: business and marketing partners. We may disclose your information to our subsidiaries and affiliates, along with our service providers and third-party processors to provide services to you. We may also disclose your information with service providers and third parties when necessary to comply with laws and regulations; respond to subpoenas and court orders; exercise our legal rights or defend against legal claims; investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person, or violations of our usage instructions and applicable terms and conditions; facilitate the financing or insuring of our business or a disposition of all or part of our business or assets, or as otherwise permitted or required by law. We may disclose anonymized or aggregated data at our discretion, in accordance with applicable laws.
If you post your information or content to our online forums or media sites, this information is public on the Internet. We are unable to prevent or control further use of this information and refer you to the third-party sites’ privacy policies and terms of use to learn more about their privacy practices.
Connections to AI Connectors
When you connect Jump to a third-party AI service, that service can request data from Jump on your behalf — the same data you already have access to within Jump's application. The connector provides read-only access. It does not create, modify, or delete any data in Jump.
When you authorize a connection, the third-party AI service may access the following data from your Jump account:
- Meeting transcripts: transcriptions of your recorded meetings;
- Jump Meeting Notes: AI-generated meeting summaries produced by Jump;
- Contact information: names, email addresses, and other contact details stored in Jump;
- Documents: documents and their content stored in your Jump account;
- Incidental Health information: references to medical conditions, diagnoses, treatments, long-term care needs, disability status, or other health-related matters discussed in the context of providing financial services to clients;
- Financial information: account balances, income, assets, debts, tax situations, and other financial details; and
- Personal and family information: marital status, dependents, life events, estate planning considerations, and other personal matters.
Jump does not collect, categorize, index, or extract this information in a targeted fashion. It is present in meeting content because it was part of the natural conversation between a financial services professional and their client. The connector returns meeting content as transcribed (relative to data retention policies set on the Jump account) and summarized in meeting notes. It does not filter or redact sensitive content before delivery unless you or your firm has special configurations or agreements in place with Jump.
When data leaves Jump, it enters the third-party service's infrastructure. Once Jump returns data in response to a connector request, that data is no longer governed by Jump’s privacy policy and data practices. The third-party service's privacy policy and data practices govern once the requested data is pulled through the connector into the third-party service.
Jump cannot control and is not responsible for how the third-party service processes, stores, retains, or uses your data after it is shared. This includes whether your data may be used to train or improve the third-party service's AI models.
The data flow through AI Connectors is one-directional. Jump returns data in response to requests, but Jump does not receive, store, or have access to:
- Your conversations with the third-party AI service;
- Your raw prompts or questions;
- The AI service's responses or outputs; and
- Any data from other connectors or services you use with the AI service.
Jump only sees the tool request itself. Examples include but may not be limited to: a date range for listing meetings, a name for finding a contact, a search query as written by your third-party AI service on your behalf to search for information in a meeting note or transcript, and more.
Your Controls and Choices
You can control how and when you want to receive marketing emails from Jump by clicking on the “unsubscribe” link located at the bottom of our email communications to you. This will not affect your receipt of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account.
Our Commitment to Protecting Information Belonging to Children
Our services are not intended for children. We do not knowingly collect information via our sites, products, and services from users under the age of 18. If you use our Services, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence. If you believe your child has provided us with personal information, please alert us at privacy@jumpapp.com. If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.
Cookies and Other Technologies
Cookies are identifiers we transfer to your browser or device that allow us to recognize your browser or device. For simplicity, we call all tracking technology on our website, such as JavaScript software code and web beacons, cookies. Those technologies use small pieces of data sent to your browser or mobile device by websites, mobile apps, and advertisements that you access or use. That data is stored on your computer or mobile device and helps websites and mobile apps remember things about you and improve your experience with the website.
Our vendors may utilize that data with other sources of information so we can advertise and market our products and services to you. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
We may contract with third-party vendors to work on our behalf and provide ads to our customers via the internet, direct mail, or catalogs. These third parties may collect information concerning visitors to our websites using cookies.
You can manage your cookie preferences on our cookie banner that pops up when you first visit our website or by clicking the “Manage Cookies” link at the bottom of our website at any time. If you are using our application, you can manage your cookies by changing your preferences in the user settings section of the application.
For a current and detailed list of the specific cookies and other tracking technologies used across our Services — including each technology's purpose and the third-party providers involved — please visit our Tracking Technologies page at https://jump.ai/trackers. Because this list is generated dynamically from our consent management platform, it reflects the technologies in use at the time you view it.
Global Privacy Control
Certain state laws require a universal opt-out mechanism or an opt-out preference signal as a method to honor your right to opt-out of the sale or share of personal data and targeted advertising. Currently, our website utilizes and recognizes the Global Privacy Control to honor your opt-out rights as required by the universal opt-out mechanism or opt-out preference signal. If you would like to control the use of cookies and similar internet technologies on your computer, you can use web browsers listed with the Global Privacy Control tool built into them. These browsers limit cookie technologies and how they work while you browse the internet. You can find a list of browsers with the Global Privacy Control tool built into it here: https://globalprivacycontrol.org/#download.
The use of the website and web browsers located at the site above is at your own risk, subject to the agreements from those web browsers’ developers, and subject to their privacy policies. Jump does not accept any liability associated with your use of the website above or the content you may download from that website.
Our Global Data Transfer Practices
We store and process your personal information on our servers located within the United States but may transfer your personal information to other countries outside of the United States for the purposes describe in this Privacy Policy. By using our websites, products, or services, you agree to the global transfer, process, and storage of your personal information.
Contacting Supervisory Authorities
If you would like to lodge a complaint against us, you may contact your local privacy regulator. If you have trouble locating a privacy regulator, please contact our privacy office at privacy@jumpapp.com and they will help you contact the appropriate enforcement agency.
How to Contact Us
If you have any questions about how we process your information, you can contact us at:
Email: privacy@jumpapp.com
This policy was last updated on: June 30, 2026
The following tables describe how we process your personal data based on your relationship with Jump.
Web Users
| Description | Information provided by users who browse or use Jump’s website. This section does not detail processing that takes place once a web user becomes a customer. The table for Jump’s customers is below. |
|---|---|
| Categories of Information | Personal Identifiers such as name, email address, physical address, and phone number. Internet Data such as IP address, cookie, and beacon data. Inferences such as preferences and likes from social media and friend referrals. |
| Category of Data Subjects | Jump collects this data from people who access Jump’s website. |
| The Source from which this Information was Collected | This information is provided by web users to Jump. |
| Purpose of Processing | To publish and monitor the use of Jump’s website. To contact and assist web users and customers with questions they may have about Jump’s services. Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction. |
| Legal Basis for Processing | This information is processed pursuant to Jump’s legitimate business interests or to enter into contractual relationships. |
| Automated Processing or Profiling | Does this product/service/process use automated processing: Yes☐ No☒ If yes, the general methods and logic used are: N/A Does the automated processing affect the rights of data subjects? N/A |
| Information Sharing | Cloud infrastructure Cookie providers Customer relationship management tools Email marketing platforms. Description of Business Purpose This information is gathered for performing services on behalf of Jump servicing accounts; providing customer service; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business. Is this Information Sold, Shared, or Disclosed ☒ Sold ☒ Shared ☒ Disclosed |
| Sensitive Personal Information | Category of Sensitive Personal Information: N/A Collected Retention Period: N/A |
| Whether Personal Information is Transferred Internationally | Information is processed in the United States. |
Customers
| Description | Information gathered from customers who sign up for Jump’s services. |
|---|---|
| Categories of Information | Personal identifiers such as name, email address, physical address, and phone number. Commercial and financial information disclosed between the customer and its clients. Internet Data such as IP address, cookie, and beacon data. Engagement Data about how users interact and input information into our platform, applications, and Services. This data may include data about meetings, emails, text, and personal preferences within our applications. Usage Data such as logs, interactions, adjustments to default settings, technical data, and usage metrics derived from the use of our platforms, applications, and Services. Incidental information that is provided during calls between customers and their clients. |
| Category of Data Subjects | Customers’ employees and customers’ clients. |
| The Source from which this Information was Collected | This information is gathered directly from the customer. |
| Purpose of Processing | To provide Jump’s services, applications, and platform. |
| Legal Basis for Processing | This information is gathered pursuant to the contract between Jump and its customers. |
| Automated Processing or Profiling | Does this product/service/process use automated processing: Yes☒ No☐ If yes, the general methods and logic used are: Jump’s services utilize artificial intelligence to assist Jump’s Customers’ employees. Does the automated processing affect the rights of data subjects? No. Jump’s use of artificial intelligence is not used to train models based on the personal data gathered from its customers. Moreover, the use of Jump’s artificial intelligence is controlled is a supplement to human decision making. Jump’s customers can rely on Jump services, but the customer retains ultimate decision-making authority. |
| Information Sharing | Categories of Recipients Cloud service providers AI distributors Infrastructure and IT service providers Network providers Client management providers |
| Description of Business Purpose This information is gathered for online order fulfillment. Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing customer service; processing or fulfilling orders and transactions; verifying customer information; processing payments; providing financing; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider. | |
| Is this Information Sold, Shared, or Disclosed ☐ Sold ☐ Shared ☒ Disclosed | |
| Sensitive Personal Information | Category of Sensitive Personal Information Collected: N/A ; Retention Period: N/A |
| Whether Personal Information is Transferred Internationally | This information is processed in the United States. |
Employees/Recruits/Prospects/ Candidates
| Description | Personal data gathered through the recruitment, employment, or contracting process. |
|---|---|
| Categories of Information | dentifiers such as name, government-issued ID, photo, and contact information. Financial information such as checking or savings accounts for payroll. Benefit information such as insurance numbers, benefits cards (such as HSA or FSA cards), and retirement accounts provided by Jump. Internet or Other Electronic Network Activity such as IP address, network device number, and browser information. Professional or Employment-Related Information Education Information |
| Category of Data Subjects | Employees, candidates, prospects, and recruits. |
| The Source from which this Information was Collected | Jump gathers this data directly from employees, candidates, prospects, and recruits. |
| Purpose of Processing | Jump processes this information to evaluate whether to form an employment relationship with prospects. |
| Legal Basis for Processing | Jump gathers this information to enter, or for the performance of, a contract. |
| Automated Processing or Profiling | Does this product/service/process use automated processing: Yes☐ No☒ If yes, the general methods and logic used are: N/A Does automated processing affect the rights of data subjects? N/A |
| Information Sharing | Categories of Recipients Cloud infrastructure Employment benefits providers Payroll management and processing entities Office management software IT/Security services Government agencies Public authorities |
| Description of Commercial or Business Purpose Jump’s business purpose for providing this information is to support the employment relationship and/or recruitment process, as well as to aid in ensuring a safe and healthy work environment. | |
| Is this Information Sold or Shared ☐ Sold ☐ Shared ☒ Disclosed Jump discloses this information with service providers for a business purpose. | |
| Sensitive Personal Information | Category of Sensitive Personal Information Collected ☒ Social security, driver’s license, state identification card, or passport number. ☒ SSO credentials and financial account. ☒ Precise geolocation. ☒ Racial or ethnic origin. ☒ Personal information collected and analyzed concerning an employee’s sex life or sexual orientation. Jump only collects sensitive personal information, as defined in the applicable privacy laws, with consent and does not use sensitive personal information for commercial purposes. |
| Retention Period Throughout the term of employment or as needed or allowed by law. | |
| Whether Personal Information is Transferred Internationally | USA |
| Retention Period | Throughout the term of employment or as needed or allowed by law. |
| Point of Contact | privacy@jumpapp.com |